Online Support System
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application support – best uses related to the client’s install,
improvements in processes, importing or exporting data and
clarification of use, etc. Program problems (error messages and
internal issues) are supported mainly by documentation, online
GoldMine and C3M newsgroups, the GM KnowledgeBase and directly from
the manufacturer. C3M assists only within staffing and time
Participants: Annual Charge
(August thru July) after the ninety-day warranty period -- $1,800
per install less 10% for each install after the first. Unlimited
application support. Issues outside application support are limited
toone-hour per incident and then charged at the
non-participant rate less 20%. This plan includes limited support
for C3M-installed GoldSync but does not include such issues as
re-hosting, new installs, etc. The first payment will be prorated
based on the number of months remaining to the next normal payment
cycle (August and February). Payments are 50% due August 1 and 50%
due February 1. Paying a whole year in advance is discounted 5%.
Nonparticipants: $180 per
hour beginning September 1, 2002 ($30/increment) – minimum charge of
Participants: 24/7 by toll
free line (no LD phone charges).
Nonparticipants: 24/7 by toll
free line-charges include phone.
C3M web site and threaded technical
Participants: Full access
including password protected area.
Nonparticipants: Access to
only public portion of website.
Report writing assistance (GoldMine,
Crystal, and Excel)
Participants: 40% discount
from the current hourly rate (i.e. $150 => $90/hour for this year).
Nonparticipants: No discount.
$180 per hour beginning September 1, 2002 ($30/increment) – minimum
charge of $40.
Participants: 20% discount
from current daily consulting rate and an accumulating credit of 20%
of a day per year toward on-site GoldMine related assistance
(limited to up-to one-day on-site assistance) for each year of paid
Nonparticipants: Full daily
rate for on-site assistance. No accumulation of on-site assistance
Products and Outside Services
Participants: 10% discount
from normal C3M pricing on any GM related purchase or out-side
services contracted thru C3M (limited to no less than our actual
costs) including outside contractors (networking and SQL expertise)
and all future GM upgrades and the C3PX program (this means that
participants who did not pre-purchase C3PX can get it at a
discounted price of $900 (instead of $995).
Nonparticipants: No discount
from normal C3M pricing.
National User’s Conference or any C3M
sponsored GoldMine related workshop
Participants: One free
registration/year/per paid contract (one/each for primary and
additional sites covered by annual support). Discounts are in
proportion to the amount paid by the beginning of the conference.
Additional users from a participating college will be provided a 20%
discount of the registration fee.
registration fee with additional registrants receiving only a 10%
New Product Development
Participants: Input and
involvement. Deep discounts for beta test sites.
Nonparticipants: No input,
involvement or discount.
notification to each install's client contact of any updates,
changes and improvements to the GoldMine system through new-letters,
news-mail and publicly available postings. Other notifications at
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